1. Scope of Application
This warranty policy applies to all products sold on rlivor.xyz, including:
- Types of Mushroom Growing Embryos
- Mushroom Gifts
- Identification Guides
2. Warranty Conditions
We offer a warranty on products in the following cases:
- Manufacturer Defects: If the product you receive is defective, does not match the description, or is damaged during shipping, you can request a replacement or return.
- Quality Issues: If you are not satisfied with the product due to a manufacturing defect (e.g., mushroom embryos not growing, damaged mushroom gifts), we will assist you with a return or exchange.
3. Return/Exchange Process
To request a return or exchange, please follow these steps:
- Contact Us: Email us at [your email address] or use the contact form on the website within 7 days of receiving your order.
- Provide Information: You will need to provide the order number, pictures of the defective product, and a description of the issue.
- Process the Request: After we receive your information, we will confirm and notify you of the return/exchange or refund procedure.
4. Warranty Period
- Mushroom Embryos: We offer a 30-day warranty on mushroom embryos from the date of delivery if the embryos do not develop or are defective due to manufacturing errors.
- Mushroom Gifts: Mushroom gifts are covered by a 7-day warranty if they arrive damaged due to manufacturing defects.
- Identification Guides: We offer free updates for the identification guides within 30 days of purchase.
5. Important Notes
- The warranty does not cover damage caused by user error (e.g., improper storage, accidental drops, or incorrect usage).
- We encourage customers to read the product usage instructions carefully before purchasing and using the products to avoid any unnecessary issues.